The rating are based 1-5 stars with 5 being the top rating.
Customer Service 5 stars
Service Department 5 stars
Customer Lounge 4 stars
I arrived at Feldman Chevrolet in New Hudson MI 7:30 AM without an appointment. My 2012 Silverado 3500 was experiencing air bag problems “Service Air Bag” notice on my display was illuminated. I was told that projected time to diagnose the problem could take a couple of hours I was offered a ride (home) if I wanted one or any other local establishment. In approximately 1 hour my Service Advisor Anthony informed me that they had found the problem and corrected it and would be covered with the basic diagnosis charge. They found high resistance in an electrical plug for the passenger present sensor….Fast service with great customer service.
The Customer Lounge was in the showroom area. The seating was spacious with both tables and lounge chairs with movable mini tables attached to several of the lounge chairs. The area was clean and orderly with newspaper and magazines for reading. The lounge was actually two separate areas with a TV in each area when I was there one TV was on News, and the other area was Sports related. There was an area with toys of the little ones.
They had fresh brewed coffee available. There was complementary water and fresh popcorn in the lounge area.
To go along with the coffee, popcorn, and small bottles of complementary water there are vending machines with a variety of drinks and snacks.
They have free WiFi that seems to be more than adequate for checking email, and doing some web surfing. The WiFi was not password protected you did not have to look or ask for the password just start using it.
They offered a shuttle service but why leave coffee and popcorn with TV to watch J
I would return to Feldman Chevrolet of New Hudson and recommend the service department to my friends.